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We respect your privacy

Privacy policy

1. Introduction

This privacy policy describes how CLEVEROAK, a unit of CLEVERSTAG SRL, collects, uses and protects your personal information when you use our website www.cleveroak.eu We are committed to protecting your privacy and ensuring the security of your personal data in accordance with the General Data Protection Regulation (GDPR) and the ePrivacy Directive.

2. Data responsible

The data responsible is:

  • CLEVEROAK, unit of CLEVERSTAG SRL/BV
  • Address : Av. Gustave Demey 10, Brussels B-1000
  • Company number : 1003.131.537
  • Contact : via the contact form available on the Site

3. Collected data

3.1 Personal data collected

We collect different categories of personal data about you, including:

  • Personnal information : first name, last name, email address, postal address, telephone number
  • Payment information : credit card details or other payment method
  • Navigation details : IP address, browser type, pages visited, time spent on the Site, etc.

3.2 Cookies and similar technologies

We use cookies and similar technologies to improve your experience on the Site, analyze our traffic and personalize content. You can manage your cookie preferences through your browser settings.

4. Use of data

We use your personal data for the following purposes:

  • Order processing : to manage and ship your orders and process payments.​
  • Customer service : to answer questions and requests.
  • Marketing : to send you newsletters, promotional offers and other marketing communications, subject to your prior consent.
  • Website improvement : to analyze use of the Site and improve our services and products.
  • Legale compliance : to comply with our legal and regulatory obligations.

5. Data sharing

We only share your personal data with third parties in the following cases:

  • Service providers : for the execution of services related to your order (payment, delivery, site hosting, etc.).
  • Legal obligations : when the law requires us to do so.
  • Consent : with your explicit consent.

6. Data security

We implement appropriate technical and organizational security measures to protect your personal data against loss, theft, unauthorized access, disclosure, alteration or destruction.

7. Your rights

In accordance with the GDPR, you have the following rights:

  • Access rights : you have the right to request access to your personal data.
  • Right of rectification : you have the right to request correction of inaccurate or incomplete data.
  • Right to erasure : you can request deletion of your personal data in certain circumstances.
  • Right to restriction of processing : you can request the limitation of the processing of your personal data.
  • Right to object : you can object to the processing of your personal data for legitimate reasons.
  • Right to data portability : you have the right to receive your personal data in a structured, commonly used and machine-readable format.

To exercise these rights, you can contact us via the contact form available on the Site.

8. Data retention

We keep your personal data only as long as necessary for the purposes for which it was collected, or to comply with our legal obligations.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any changes by posting the new version on the Site and, if the changes are significant, by notifying you by email.

10. Contact

For any questions regarding this privacy policy or to exercise your rights, please contact us via the contact form available on the Site.